Shipping Policy

Last Updated: June 28, 2026

Thank you for shopping with Vexa Prime. We are committed to delivering your order safely, securely, and as quickly as possible. Please read this Shipping Policy carefully before placing your order.

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1. Order Processing

Orders are processed during our normal business hours.

• Orders are typically processed within 1–3 business days after payment has been successfully authorised.
• Orders placed on weekends or UK public holidays will be processed on the next business day.
• During peak seasons, promotional periods, or public holidays, processing times may be slightly extended.

Once your order has been dispatched, you will receive a shipping confirmation email.

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2. Shipping Destinations

We currently ship to selected countries supported by our shipping partners.

Available shipping destinations and delivery options will automatically appear during checkout based on your delivery address.

If your country is unavailable at checkout, we currently do not ship to that location.

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3. Estimated Delivery Times

Estimated delivery times are as follows:

Please note that these delivery estimates are provided for guidance only and are not guaranteed.

Actual delivery times may vary depending on courier performance, customs processing, weather conditions, or other factors beyond our control.

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4. Shipping Costs

Shipping charges are calculated automatically during checkout based on:

• Delivery destination
• Selected shipping method
• Order value

Where applicable, free shipping promotions will be clearly displayed on our website during checkout.

There are no hidden shipping charges.

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5. Order Tracking

Once your order has been shipped, you will receive a confirmation email containing your tracking information (where available).

Tracking updates may take 24–48 hours to appear after your parcel has been collected by the courier.

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6. Customs, Duties & Taxes

For international orders, customs duties, import taxes, VAT, or other government charges may apply depending on your country's regulations.

These charges are the responsibility of the customer unless otherwise stated during checkout.

Vexa Prime is not responsible for delays caused by customs clearance procedures.

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7. Incorrect Shipping Information

Customers are responsible for providing accurate shipping information.

If an incorrect or incomplete address is provided:

• Delivery may be delayed.
• The package may be returned to us.
• Additional shipping charges may apply for re-delivery.

If you notice an address error after placing your order, please contact us immediately. We will do our best to update your address before your order is dispatched.

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8. Delivery Delays

Although we work with reliable shipping partners, delays may occasionally occur due to circumstances beyond our reasonable control, including:

• Courier delays
• Customs inspections
• Severe weather
• Public holidays
• High shipping volumes
• Natural disasters
• Other unforeseen events

We appreciate your patience should any unexpected delays occur.

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9. Lost, Damaged or Missing Packages

If your package is lost, damaged, or arrives with missing items, please contact us within 48 hours of delivery.

Please include:

• Your order number
• Your full name
• A description of the issue
• Clear photographs of the damaged package or product (where applicable)

We will investigate the matter with the shipping carrier and work towards an appropriate resolution, which may include a replacement or refund where applicable.

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10. Failed Deliveries

If a shipment is returned to us due to:

• An incorrect shipping address
• Multiple failed delivery attempts
• Refusal to accept the delivery

the customer may be responsible for any additional shipping costs required to resend the order.

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11. Contact Information

If you have any questions regarding shipping or delivery, please contact us.

Vexa Prime Ltd

Website: https://vexaprime.store

Email: support@vexaprime.store

Phone: +44 7956 513603

Registered Business Address:

20 Margery Road

Dagenham, RM8 3AX

United Kingdom

Business Hours (UK Time)

Monday – Friday: 9:00 AM – 6:00 PM

Saturday: 10:00 AM – 4:00 PM

Sunday: Closed