Shipping Policy

Shipping Policy

Last Updated: June 28, 2026

Thank you for shopping with VexaPrime. We are committed to delivering your order safely and as quickly as possible. Please read our Shipping Policy to understand how we process and deliver your orders.

1. Order Processing

  • Orders are processed during our regular business hours.

  • Most orders are processed within 1–3 business days after payment has been successfully received.

  • Orders placed on weekends or public holidays will be processed on the next business day.

  • During peak seasons, promotions, or holidays, processing times may be slightly longer.

2. Shipping Destinations

We currently ship to selected countries and regions supported by our shipping partners.

Available shipping options and destinations will be displayed during checkout.

3. Estimated Delivery Times

Estimated delivery times may vary depending on your location and shipping method.

Destination Estimated Delivery
United Kingdom 3–7 Business Days
Europe 5–10 Business Days
International 7–15 Business Days

Please note that these are estimated delivery times only and are not guaranteed.

4. Shipping Costs

Shipping charges are calculated during checkout based on your delivery address, selected shipping method, and order value.

Any available free shipping promotions will be clearly displayed on our website.

5. Order Tracking

Once your order has been shipped, you will receive a confirmation email containing your tracking information (where available).

Please allow up to 24–48 hours for tracking updates to appear after shipment.

6. Customs, Duties & Taxes

For international orders, customs duties, import taxes, VAT, or other government charges may apply depending on your country's regulations.

These charges are the responsibility of the customer unless otherwise stated at checkout.

7. Incorrect Shipping Information

Please ensure your shipping address is accurate before completing your order.

VexaPrime is not responsible for delays, lost packages, or additional shipping charges resulting from incorrect or incomplete address information provided by the customer.

8. Delivery Delays

Although we work with reliable shipping partners, delivery delays may occur due to circumstances beyond our control, including:

  • Severe weather

  • Customs inspections

  • Public holidays

  • Carrier delays

  • High shipping volumes

  • Natural disasters or other unforeseen events

We appreciate your patience in such situations.

9. Lost or Damaged Packages

If your order arrives damaged or appears to be lost during transit, please contact us as soon as possible.

When contacting us, please include:

  • Your order number

  • Full name

  • Photos of any damaged items (if applicable)

  • A description of the issue

Our support team will work with you to resolve the matter promptly.

10. Failed Deliveries

If a package is returned to us because of:

  • An incorrect shipping address

  • Multiple failed delivery attempts

  • Refusal to accept delivery

Additional shipping charges may apply to resend the package.

11. Contact Us

If you have any questions regarding shipping, please contact us.

VexaPrime

Website: https://vexaprime.store/

Email: support@vexaprime.store

Phone: +44 7403 781121

Business Address:

20 Margery Road
Dagenham, RM8 3AX
United Kingdom

Business Hours (UK Time)

Monday – Friday: 9:00 AM – 6:00 PM

Saturday: 10:00 AM – 4:00 PM

Sunday: Closed