Return & Refund Policy

Return & Refund Policy

Last Updated: June 28, 2026

Thank you for shopping with VexaPrime. We want you to be satisfied with your purchase. If you are not completely happy with your order, please review our Return & Refund Policy below.

1. Return Eligibility

You may request a return within 30 days of receiving your order, provided that the item meets the following conditions:

  • The item is unused and in its original condition.

  • The item is in its original packaging with all labels and seals intact.

  • Proof of purchase or your order number is provided.

For hygiene and safety reasons, we cannot accept returns of products that have been opened, used, or tampered with unless they are defective or damaged upon arrival.

2. Non-Returnable Items

The following items are not eligible for return unless they are faulty or incorrect:

  • Opened or used skincare products

  • Products with broken hygiene seals

  • Gift cards

  • Clearance or final sale items (if applicable)

  • Products damaged due to misuse or improper storage

3. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.

Please include:

  • Your order number

  • A description of the issue

  • Clear photos showing the product and packaging

We will review your request and, where appropriate, arrange a replacement, exchange, or refund.

4. How to Request a Return

To start a return, please contact our customer support team with:

  • Your full name

  • Order number

  • Reason for the return

  • Photos (if applicable)

Our team will provide you with return instructions if your request is approved.

Please do not send items back without first contacting us, as unauthorized returns may not be accepted.

5. Return Shipping

If the return is due to a damaged, defective, or incorrect item, we may cover the reasonable return shipping costs.

For returns due to a change of mind or other customer-related reasons, the customer is responsible for return shipping costs unless otherwise required by applicable law.

We recommend using a tracked shipping service, as we cannot guarantee receipt of returned items without tracking.

6. Refunds

Once your returned item has been received and inspected, we will notify you of the outcome.

If your refund is approved:

  • The refund will be issued to your original payment method.

  • Processing typically takes 5–10 business days, depending on your bank or payment provider.

Shipping charges are generally non-refundable unless the return is due to our error or a faulty product.

7. Order Cancellations

If you wish to cancel an order, please contact us as soon as possible.

Orders that have already been processed or shipped may not be cancelled. In such cases, you may request a return in accordance with this policy once the order has been delivered.

8. Exchanges

We only replace items if they are defective, damaged, or incorrect.

If you require an exchange, please contact our customer support team for assistance.

9. Contact Us

If you have any questions regarding returns or refunds, please contact us.

VexaPrime

Website: https://vexaprime.store/

Email: support@vexaprime.store

Phone: +44 7403 781121

Business Address:

20 Margery Road
Dagenham, RM8 3AX
United Kingdom

Business Hours (UK Time)

Monday – Friday: 9:00 AM – 6:00 PM

Saturday: 10:00 AM – 4:00 PM

Sunday: Closed