Payment Policy

Payment Policy

Last Updated: June 28, 2026

Thank you for shopping with VexaPrime. We are committed to providing a secure and convenient payment experience for all our customers. Please review our Payment Policy before placing an order.

1. Accepted Payment Methods

We accept secure payment methods available through our Shopify checkout. Depending on your location, available payment options may include:

  • Visa

  • Mastercard

  • American Express

  • Maestro

  • Shop Pay

  • Apple Pay

  • Google Pay

  • PayPal (where available)

  • Other secure payment methods offered at checkout

The payment options displayed during checkout may vary based on your country and device.

2. Currency

All prices are displayed in the currency shown on our website. If you are shopping from another country, your bank or card issuer may apply exchange rates or currency conversion fees.

3. Secure Payments

Your security is important to us.

All payments are processed using encrypted and secure payment gateways provided through Shopify and our trusted payment partners. VexaPrime does not store your full credit or debit card information.

4. Payment Authorization

When you place an order, your payment will be authorized and verified before your order is processed.

If payment authorization fails, your order will not be completed until successful payment has been received.

5. Order Confirmation

Once your payment has been successfully processed, you will receive an order confirmation email containing your order details.

If you do not receive your confirmation email, please check your spam or junk folder or contact our support team.

6. Failed or Declined Payments

Payments may be declined for various reasons, including:

  • Incorrect card information

  • Insufficient funds

  • Bank security checks

  • Payment provider issues

  • Expired payment card

If your payment is declined, please try another payment method or contact your bank for assistance.

7. Taxes

Applicable taxes, including VAT where required, will be calculated and displayed during checkout in accordance with applicable laws and your delivery location.

8. Refunds

Approved refunds will be issued to the original payment method used for the purchase.

Depending on your payment provider or financial institution, refunds may take 5–10 business days to appear in your account after they have been processed.

Please refer to our Refund & Return Policy for full details regarding refund eligibility.

9. Fraud Prevention

To protect our customers, VexaPrime reserves the right to review and verify orders that appear unusual or potentially fraudulent.

We may request additional information before processing certain orders or cancel orders that cannot be verified.

10. Contact Us

If you have any questions regarding payments or experience any issues during checkout, please contact us.

VexaPrime

Website: https://vexaprime.store/

Email: support@vexaprime.store

Phone: +44 7403 781121

Business Address:

20 Margery Road
Dagenham, RM8 3AX
United Kingdom

Business Hours (UK Time)

Monday – Friday: 9:00 AM – 6:00 PM

Saturday: 10:00 AM – 4:00 PM

Sunday: Closed